Requesting a Refund

How to get a recent donation refunded

Updated over a week ago

Here at WinRed, there are multiple ways you can request refunds for mistaken donations up to 60 days after the initial donation date.

Call Us

You can call us at 1-855-922-1776, and you will need to provide some information, such as your card number, to request a refund with our automated system via the phone.

Chat Us

You can also request a refund through the chat feature at To begin a chat, click on the circle icon in the bottom right-hand corner. Then, a menu should appear with the option to refund a donation or cancel a subscription. If the donation or subscription is not found, you can also chat with a live agent.

Additional Ways

You can also head here,, to fill out a contact form to request help with a refund, canceling a subscription, or assistance with a merchandise order.

Our team will then be in contact within 1 -3 business days.

If you have questions or are unsure on any of these steps, please reach out to our support team by clicking the red chat box at the bottom right corner of your screen.

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