Here at WinRed, there are multiple ways you can request refunds for mistaken donations. It is important to note that refund requests made within the last 6 days can be directed to WinRed, while donations older than 6 days need to be addressed with the respective campaigns.
Fill out the Contact Form
You can head here, https://winred.com/contact/, to fill out a contact form to request a refund, cancel a subscription, or get assistance with a merchandise order.
Our team will then be in contact within 1 -3 business days. Refunds processed by WinRed typically deposit into your account within 5-10 business days.
Refund Eligibility and Timelines
For Donations Made Within the Last 6 Days
Refund requests can be submitted directly to WinRed for donations that were completed within the last 6 days. Requests after this timeframe will need to follow a different process.
For Donations Older Than 6 Days and Up to 9 Days
If your refund request falls outside the 6-day window but is within 9 days of the donation, you must contact the specific campaign to which the donation was made. WinRed does not retain these donations; they are processed and passed directly to campaigns.
Email Us
You can email us at donations@winred.com to request a refund, cancel a subscription, or get assistance with a merchandise order.
Chat Us
You can also request a refund through the chat feature at http://winred.com/. To begin a chat, click on the circle icon in the bottom right-hand corner. Then, a menu should appear with the option to refund a donation or cancel a subscription. If the donation or subscription is not found, you can also chat with a live agent.
Call Us
You can call us at 1-855-922-1776, and you will need to provide some information, such as your card number, to request a refund with our automated system via the phone.
Questions?
If you have questions or are unsure on any of these steps, please reach out to our support team by clicking the red chat box at the bottom right corner of your screen.Refund policies are governed by the terms outlined by WinRed’s official Donor Terms. You can review these terms in detail at WinRed Donor Terms.