If you’re having trouble processing a donation, we have a few simple ways to help you troubleshoot.

Table of Contents

Update your Device or Browser

Correct Payment Method

Logout of WinRed Account

Incognito Window

Clear Cache and Cookies

Update Your Device or Browser

Make sure you are using the latest version of the browser or mobile device you are using. WinRed is supported on the following:

Desktop Browsers
Google Chrome: latest two versions
Mozilla Firefox: latest two versions
Apple Safari: latest two versions
Microsoft Edge: latest two versions

Mobile Devices
iPhone 6S and above. IOS 11 and higher
For iPad, IOS 11 and higher
Android 7.1 and above

For help with updating your browser, check out this guide.

Make Sure You Have the Correct Payment Method

If you are logged into your WinRed donor account, head here to update your credit card.

You can also click into the ellipses while on the donation page and select “Update Credit Card”.

If you are not logged in, double-check the card number, expiration date, and the CVC of the card you have inputted.

Logout of WinRed Account

When you are logged into your donor account, you will see your profile email and last four of your credit card on the donation page. It will look like this:

If you are showing as logged in, but having issues updating the payment method, try logging out altogether and making a new donation.

Note: any donations created while not signed into your WinRed account will not be associated with your profile.

By clicking this link here, it will force a log out of your WinRed donor account and you can attempt your donation again.

Use an Incognito Window

Try loading the webpage in a private tab, also known as an incognito window. Then try loading the page there.

Chrome: Click the top right ellipses icon, and then ‘New Incognito Window'.
Check out this link for more information

Safari: Go to the top left Menu, Click File, then ‘New Private Window'.
Check out this link for more information

Clear Your Cache and Cookies

There might be something cached on your browser that is causing WinRed to load incorrectly. Clearing your cache and cookies will eliminate any history, and allow WinRed to load cleanly.

Check out this guide for help with clearing the cache for the browser you are using.

Make Sure Your Browser has the Following

JavaScript must be enabled

Cookies must be enabled

Local Storage must be enabled

TLS v1.2 or above


If you have questions or are unsure about any of these steps, please reach out to our support team by clicking the red chat box a the bottom right corner of your screen.

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