Having Trouble Donating?

How to troubleshoot making a donation on a WinRed page

Updated over a week ago

If you’re having trouble processing a donation, we have a few simple ways to help you troubleshoot.

Update Your Device or Browser

Make sure you are using the latest version of the browser or mobile device you are using. WinRed is supported on the following:


Desktop Browsers
Google Chrome: The latest two versions
Mozilla Firefox: The latest two versions
Apple Safari: The latest two versions
Microsoft Edge: The latest two versions

Mobile Devices
iPhone 6S and above. IOS 11 and higher
For iPad, IOS 11 and higher
Android 7.1 and above

For help with updating your browser, check out this guide.

Make Sure You Have the Correct Payment Method

If you are logged into your WinRed donor account, head here to update your credit card.

You can also click into the ellipses while on the donation page and select “Update Credit Card”.


If you are not logged in, double-check the card number, expiration date, and the CVC of the card you have inputted.

Logout of WinRed Account

When you are logged into your donor account, you will see your profile email and the last four of your credit card on the donation page. It will look like this:

If you are showing as logged in but having issues updating the payment method, try logging out altogether and making a new donation.

Note: any donations created while not signed into your WinRed account will not be associated with your profile.

Clicking this link will force you to log out of your WinRed donor account, and you can attempt your donation again.

Use an Incognito Window


Try loading the webpage in a private tab, also known as an incognito window.

Chrome: Click the top right ellipses icon, and then ‘New Incognito Window'.
Check out this link for more information

Safari: Go to the top left Menu, Click File, then ‘New Private Window'.
Check out this link for more information

Clear Your Cache and Cookies


There might be something cached on your browser that is causing WinRed to load incorrectly. Clearing your cache and cookies will eliminate any history and allow WinRed to load cleanly.

Check out this guide for help with clearing the cache for the browser you are using.

Make Sure Your Browser has the Following

JavaScript must be enabled

Cookies must be enabled

Local Storage must be enabled

TLS v1.2 or above

Questions?

If you have questions or are unsure about any of these steps, please contact our support team by clicking the red chat box at the bottom right corner of your screen.

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