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Merchandise Support

Frequently asked questions about merchandise gifts for your donation

Updated over a week ago

Can I return or exchange my order?

Transactions made on a campaign store or donation page are considered a gift for your contribution(s) and are not transactions for the purchase of goods.

  • If you would like a refund on a donation that qualified for a gift offer and the gift has already shipped, you will be refunded once your gift is returned to the sender.

  • If you would like a refund on a donation that qualified for a gift offer and the gift has not already shipped, you will be refunded in full at the time of your request.

  • We do not offer any partial returns or refunds if there are multiple items included in one order.

  • We do not offer exchanges for any gifts received for your donation.

    • If you received the incorrect gift or if your item arrived damaged, we will happily send a replacement upon receiving photo proof of the incorrect/damaged item received.

Can I change my shipping address?

As long as your order has not yet shipped, we can update your shipping address. Please contact us at to request a shipping address update.

Where is my order?

Once your donation for the gift offer has been processed, you will receive a confirmation email which means your product will go into production within the next 3 - 5 business days. When your product has shipped, you will receive a second email with tracking information. Personalized items will take longer for production.

Gifts will typically ship within 7 - 10 business days. If you have not received a shipping confirmation email and your donation was placed over 10 business days ago, please contact

Can I cancel my order?

If you would like to cancel your gift and receive a refund on your donation, please contact


If you have questions or are unsure about any of these steps, please reach out to our support team by clicking the red chat box a the bottom right corner of your screen. You can also email us at or contact us at

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